Refund policy

It's very simple. If you have made a purchase from us, you are able to get your money back at any time for any reason.

We are so confident in our customer support, our products and our business, that we are willing to make it right, NO MATTER WHAT!

If you aren't happy, all you have to do is request a refund by sending us an email with your order number.

That's it. Anytime, anywhere, for any reason. EVER.

To Start a Return

You can contact us at support@naturespeakpro.com Next steps will sent you via email. Please include order #.

Please note, there may be times where we do not require you to send the item back, we will simply refund your card and let your keep it.

We really hope this makes things easier for you :)

You can always contact us for any return questions at support@naturespeakpro.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our infinity refund guarantee is valid only to U.S. customers who purchased products from our official Shopify website. 

Refunds are only issued for items that are successfully delivered.

We do not refund the handing and original shipping cost on returns where the order was successfully delivered to the customer, return shipping costs will be at the customer’s expense. 

You can always contact us for any return question at support@naturespeakpro.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.